FAQ


What kind of product are the figurines?

Our photorealistic 3D printed figurines are made of full color sandstone, a product of highest quality made with a high tech 3D printing process and real handcrafted.
We print and handcraft on demand in Berlin/Germany that makes every figurine unique.

For more informations on 3D printing technology go to wikipedia.


Can I get myself scanned?

In Berlin/Germany we have a showroom with a state of the art scanner. If you are nearby, visit or get in touch via staramba.com.


Do you offer gift cards?

Yes, our gift card can redeem for the following products:

ME IN 3D  
This is you or your friends or relatives or even your pet.

ME & MY STAR IN 3D  
This is you, together with your favorite star in movie, music, sports and showbiz. Just look at our website and see which stars are available. New stars are constantly added!

MY STAR IN 3D
This is only the star, as a unique memorabilia for a special fan experience. These figurines are often produced as limited edition in our manufactory.


Where can I redeeme the gift card?

Use the gift card to redeeme the value online or at our showroom in Berlin or at one of our regional events.


Can I send the gift card directly to the recipient?

Yes, just mark "Send Gift Card to friend" and fill in your name and your friends name. We add the names to the gift card and then we will deliver it in an envelope.


How do I reedem a gift card online?

A 12-digit gift code is shown on the gift card. Once you have chosen your product open the shopping cart. In the cart you will see „Discount Codes“ already. Type in the 12-digit gift code and press the „Apply Coupon“ button. You will now see the discount in your cart. Proceed to checkout. Please note: A gift card cannot be used to purchase another gift card.


How long does the shipping take?

Please allow 7-28 business days for your figurine to reach its destination. Your package will be subject to customs and possible duties. We will do our best to minimize any customs charges relating to the commercial invoice but they will vary from country to country and Staramba cannot determine what they will be in advance.
For more information on customs and duties charges in your country, please contact our customer office or submit your inquiry in the form provided. Our customer service department will do it’s best to respond right away. Please note that our standard international service will be time-stamped according to the tracking number until it leaves Germany. Further tracking is only available for certain countries.


Is there a order limit?

Orders are limited to the value of $1.300 per order due to customs regulations. In that case you can either reduce your order during the order proccess or contact us.


What payment options are available?

Credit cards (Visa, Master, Amex) and PayPal, but we are working on more options for your convenience.


How much are the shipping costs?

Shipping costs depend on the country of delivery. You find a shipping cost calculator in the cart you can use before placing a final order.


Do you ship worldwide?

At this time we ship orders to the following countries:

EU – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Rest of the world – Albania, Algeria, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Faroe Islands, Georgia, Gibraltar, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong SAR China, Iceland, India, Indonesia, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Lebanon, Libya, Liechtenstein, Macau SAR China, Macedonia, Malaysia, Mexico, Moldova, Monaco, Montenegro, Morocco, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Venezuela, Vietnam.


Do I have to pay sales tax on my purchases?

As we are based in Germany, there are no sale tax for citizens outside the European Union. For citizens of the EU we have to charge the German sale tax amounting to 19%. Taxes are subject to change.


Do I need to register to place an order?

Not necessary to registrate. But you get many advantages when you registrate. You can always delete your account. If you have trouble to log in please contact us.


What are my options to get in touch with you?

General enquiries? Technical problems? Ordering and delivery issues? Just contact us: shop@staramba.com

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We ship to over 100 countries
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